Recovering from an Opioid Addiction

Mobile App Design • UXPA 2018 Student Competition Finalist




According to the U.S. Department of Health and Human Services, the widespread misuse of opioid prescriptions and non-prescriptions led to hundreds of thousands of overdose deaths. In 2017, New York Times argued that drug overdoses have become the leading cause of death for Americans under 50. UT Dell Medical School wants to help with the national opioid epidemic. Therefore, they partnered with us (UT iSchool Health Exerience Lab) to find a solution to the overdose problem.


“ How to help opioid users decrease opioid overdoses and improve the recovery process?”






Project Info
  • Partner: UT Dell Medical School
  • Team: Hannah Levin, Yoomi Cha, Andrea Gutierrez, Yung-Sheng Chang, Joseph Wilkinson
  • Date: March ~ June, 2018
My Role
  • Lead UX Designer
  • Presented poster at the UXPA 2018 International Conference
Methods
  • User interview
  • Competitive analysis
  • Interaction design
  • Rapid Prototype
Tools
  • Sketch
  • InVision
  • Photoshop


1. Building Empathy

In order to understand the opioid users' addiction experience, we conducted semi-structured interviews at a local methadone clinic in Austin, TX after we got IRB approval. The interviews covered questions regarding opioid use history, overdose education, journey map and smartphone use. Nine people who receive medication-assisted treatment for opioid addiction shared their thoughts with us.
* Medication-assisted treatment (MAT) is the use of medications in combination with counseling and behavioral therapies, which is effective in the treatment of opioid use disorders and can help some people to sustain recovery. (from FDA)






2. Journey Map of Sam's opioid addiction

From our user research, we find that in different phases opioid users have different education and community support needs. For example, in the illegal opioid use phase, they want overdose prevention education; in the detox phase, they need behavior modification treatments; in the recovery phase, they want to learn relapse prevention. Additionally, opioid users like to seek support from their counselors and NA/AA community as well as help other opioid users.






3. Competitive Analysis

However, according to our competitive analysis, none of current sobriety apps meet the needs. Some apps even have privacy concerns. Morevoer, opioid users are very likely to invovle in criminal activities after they run out of money, which finally leads to incarceration. All of 9 interviewees were incarcerated at some point in their recent history. But there is no opioid overdose intervention following incarceration.





4. Initial Ideation & User Feedback

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Based on literature review and competitive analysis, we ideated many features that would help with opioid overdoses while we were waiting for the IRB approval of the user research.

After serious discussion, we decided to build a Mobile Application Intervention solution. We named it OpiLINK, meaning it is an app to connect opioid users, opioid community, clinics/counselors, rehabs/jails, and social workers.

We showed our first prototype to the interview participants during the user research. They liked the idea very much and gave us lots of valuable and positive feedback.






5. Wireframes: "Support" Feature

I designed the low fidelity wireframes of the support feature. It has four components: Health Coach, Mentor, Forum, and Chatbot. In the user research, the participants showed varied interests in choosing the support system. Therefore, we included all of them in the app.



6. Hi-Fi Prototype

We integrated research insights into the second prototype. It shifted to a progress-centric recovery app with focuses on education, support, and community.
My responsibility in this stage was owning the homepage design, making three designers' interface consistent and making a InVision prototype.



View live prototype






Presented at UXPA 2018

We were very honored to be a finalist in the UXPA 2018 Student Competition and presented our poster at the UXPA 2018 International Conference! Some conference attendees showed great interest in funding this application and made it available to the public. We are so happy that many people like our work. Hope to get C.D.C funding so we can continue our work!

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